I was messaged that they were cancelling my account because I was selling inauthentic merchandise. I was a seller on Mercari and was the recipient of unsubstantiated, one sided accusations from the company. I guess in this case that's how this scammer will get away with switching bottles of perfume by opening it. ![]() ![]() Plus it's a lot easier to sale items that are still sealed in plastic vs not. Now I'm out money since she has torn the front label (even if that was my bottle she posted). I am in no way getting back my item that was sent to her. Something brand new sealed in plastic that the buyer opens shouldn't be returnable. You should really consider going over your policy's/decisions especially with items such as this. Guess I'll be keeping this bottle now since I can't relist it. So Mercari, now that you have approved her return, what happens when I get back a half bottle of brand new perfume, with the label torn, not sealed in plastic, or a bottle that she switched (since she claimed mine wasn't real). I am beyond appalled on how Mercari has decided to treat this matter. I will get back a opened box of perfume, with the label torn (so she could make a claim) with half of the bottle gone. The simple fact is, this woman had buyers remorse, needed the money that she purchased my item with, didn't care for the scent, or just a scammer. There is no way for me to contact Mercari to dispute, ask for more clarification about their decision. Mercari sided with buyer, and approved the return. No questions asked upon purchasing "of course". I 100% did! Pictures of every angle of the box clearly sealed, and all info stated. I then receive a buyer claim that I didn't have accurate info listed when sold. ![]() She sent a message stating that she wants her money back that it's FAKE perfume. This was brand new! Labels don't come like that, especially high-end perfumes. Once she had received her order, she then opens it after peeling off the top part of the label. My box of perfume was unopened sealed in plastic. Which makes zero sense due to me already saying that my price was firm. After I had shipped the order, minutes later she asked to cancel her order because she wanted to send me another offer. ![]() After buyer sent me an offer I stated that my price was firm.
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